In a fit of complete boredom, I was looking at my statistics for the rescue monkey blog. One search term used to find my blog was “why did my ambulance have no paramedics?”
Sounds like the public wants answers. EMS directors/chiefs/ what ever you call your person in charge, you need to educate the people you protect. You need a PIO and a good relationship with the media. No one in your area should be asking google why their ambulance did not have any paramedics.